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Want the best price? Call us on 1300 662 976 for a quote
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NUVIE Fusion Hybrid Barrel Sauna & Ember Dual Ice Bath Bundle

by NUVIE
Save $1,650.00
Original Price $21,980.00
Current Price $20,330.00
Sauna size
Ice Bath Chiller

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Proactive Recovery Unique Selling Proposition

    Get in touch: Call us on 1300 662 976

Description

Ember Ice Bath is available now. Fusion Sauna ships in August. Reserve now.

Create a complete hot-and-cold wellness experience at home

Bring together the versatility of hybrid sauna heating and precision-controlled water immersion with the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package. The Fusion Sauna combines far-infrared carbon panels with a powerful Harvia traditional heater, allowing you to select a gentler infrared session or a higher-temperature traditional sauna experience. The Ember provides cooling and heating from 3°C to 42°C, giving you one premium system for cold immersion and relaxing hot soaks.

Crafted with thermally modified spruce, Western Red Cedar and marine-grade stainless steel, this package is designed for durability, comfort and year-round residential use. WiFi-enabled bath controls, Bluetooth sauna connectivity, integrated filtration and thoughtfully positioned heating make it easier to build a convenient wellness routine at home.

How does the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package achieve this?

The Fusion Hybrid Barrel Sauna combines two heating technologies within one outdoor sauna. Its ultra-low EMF and ELF far-infrared carbon panels provide even radiant warmth from around the body, while the 6.8kW Harvia Cilindro traditional heater can produce higher cabin temperatures of up to 90°C. You can use either heating style according to your preferences, the weather and the type of sauna experience you want.

The Ember uses a reverse-cycle chiller to cool or heat the water to your selected temperature. Its insulated stainless-steel bath, ozone sanitation system and particle filtration help maintain the water between sessions, while WiFi and mobile-app controls allow you to monitor and schedule operation remotely.

Together, the two products provide a flexible setup for sauna sessions, cold immersion, heated soaking or alternating between warm and cold temperatures.

Features and Benefits:

  • Hybrid sauna heating for greater flexibility: The Fusion Hybrid Barrel Sauna combines ultra-low EMF and ELF far-infrared carbon panels with a powerful 6.8kW Harvia Cilindro traditional heater, allowing you to choose between gentle infrared warmth and higher-temperature traditional sauna sessions.
  • Cooling and heating in one premium ice bath: The Ember Dual Ice Bath and Hot Tub offers precise temperature control from 3°C to 42°C, giving you the flexibility to enjoy cold immersion or a relaxing heated soak using the same system.
  • Premium materials built for long-term use: The sauna combines thermally modified spruce with FSC-certified Western Red Cedar, while the Ember features a thermally insulated 316 marine-grade stainless-steel tub with a Western Red Cedar exterior for durability, comfort and a refined finish.
  • Comfort-focused design for everyday use: The sauna includes ergonomic curved backrests, surround infrared heating and multiple size options, while the Ember features a 65cm immersion depth and relaxed seating position designed for comfortable solo or shared sessions.
  • Convenient controls and low-maintenance operation: The sauna includes Bluetooth connectivity, ambient LED lighting, speakers and USB charging, while the Ember offers WiFi app control, ozone sanitation, particle filtration, an insulated cover and a no-plumbing setup for easier day-to-day use.

Product Specifications:

NUVIE Fusion Hybrid Barrel Sauna

Electrical

  • Infrared heater temperature range: Up to 60°C
  • Traditional heater temperature range: Up to 90°C
  • Voltage: 230 Volts (Single phase)
  • Max Power: 6,800 Watts (Traditional heater)
  • Infrared heater panels: Ultra low EMF and ELF carbon panels
  • Infrared heater placement: Below head height and 360-degrees
  • Lighting: LED strip lights x3, with multiple colour options
  • Wiring: Requires a dedicated circuit, hardwired connection and minimum 32A, and recommended 40A circuit breaker and RCD for safe and efficient operation. This needs to be installed by a licensed electrician

Materials

  • Door: Clear tempered 8mm class
  • Body: Premium Western Red Cedar (FSC certified)
  • Structure: Thermally Modified Spruce
  • Roof: Bitumen shingle covering

Media

  • Inputs: Bluetooth connectivity & AUX slot
  • Option to switch-off Bluetooth (To further reduce EMFs)
  • Device charging: Built-in USB
  • Speaker: Resonance speakers x2

4-6 Person Dimensions

  • External dimensions: 180cm (L) x 220cm (D) x 190cm (H)
  • Porch with seats: 50cm (D)
  • Bench Seat Dimensions: 157cm (L) x 45cm (D) x2
  • Weight: 580kg

2-4 Person Dimensions

  • External dimensions: 180cm (L) x 180cm (D) x 190cm (H)
  • Porch with seats: 50cm (D)
  • Bench Seat Dimensions: 117cm (L) x 45cm (D) x2
  • Weight: 400kg

4-6 Person without Porch Dimensions

  • External dimensions: 180cm (L) x 180cm (D) x 190cm (H)
  • Bench Seat Dimensions: 162cm (L) x 45cm (D) x2
  • Weight: 400kg

Assembly (Suggested):

  • People required: Two
  • Assembly time: Approximately 8-10 hrs
  • Tools required: Power drill, 2x adjustable wrenches, tape, bar level, U  shape staple gun and pencil

Ember Dual Ice Bath and Hot Tub 

Dimensions

  • Bath Volume: 600 litres (Usable Volume ~400 litres)
  • Bath outer dimensions: 160m (L) x 110cm (W) x 78cm (H)
  • Bath inner dimensions: 161cm (L) x 101cm (W) x 65cm (H)
  • Bath weight: 80kg
  • Chiller box outer: 62cm (L) x 47cm (W) 45cm (H)
  • Chiller weight: 30kg

Electrical

  • Temperature Range: 3°C – 42°C
  • Voltage: 220–240 Volts
  • Power (1-HP): Cooling - 2450W | Heating: 2850W
  • Socket: Standard 10-amp plug (Plug and play, no electrician required)
  • WiFi: Yes, with mobile app integration

Materials

  • Exterior: Sustainably sourced Western Red Cedar
  • Inner Bath: 316 Marine-Grade Stainless Steel (corrosion-resistant and thermally insulated)
  • Hoops & Fasteners: Stainless Steel (for structural durability)
  • Cover: Weather-shield, water resistant and insulated polyester

Inclusions:

Fusion Hybrid Barrel Sauna

  • NUVIE Fusion Hybrid Barrel Sauna Cabin
  • Ultra-low EMF and ELF infrared carbon heating panels
  • 6.8kW Harvia Cilindro traditional heater
  • Approximately 100kg of sauna rocks
  • Western Red Cedar benches
  • Ergonomic curved backrests
  • Waterproof control panel
  • Three waterproof multicoloured LED lighting strips
  • Two resonance speakers
  • Bluetooth and AUX connectivity
  • USB charging port
  • Bitumen shingle roof covering
  • Tarp roof covering
  • Sauna bucket
  • Sauna ladle

Ember Dual Ice Bath and Hot Tub

  • NUVIE Ember Dual Ice Bath Tub
  • Chiller of your choice
  • Hydro-Crystal Ozonator™
  • Precision Particle Filter
  • Two replacement filters
  • WiFi-enabled controller
  • Weather-shield cover
  • Insulated bath cover
  • Integrated drainage system
  • Required connection hoses and fittings

User Manual: NUVIE Ember Dual Ice Bath & Hot Tub User Manual

30-Day Satisfaction Guarantee:

We offer a 30-day satisfaction guarantee under the following conditions:

Return Eligibility: Items must be in the same condition as received, unused, and in their original packaging. Proof of purchase is required.

Return Shipping Costs: The customer is responsible for covering return shipping fees, regardless of location.

Restocking Fee: A 5% restocking fee will apply to cover handling and processing costs.

Card Fees: Refunds will exclude a non-recoverable 1.6% card processing fee.

Weather Damage: Refunds are not provided for indoor saunas damaged by weather. Indoor saunas must be stored inside or undercover and enclosed, away from natural elements.

Customer Reviews:

NUVIE Fusion Hybrid Barrel Sauna

“Excellent product & excellent service. I couldn't be more pleased with the product. Leaving in provincial Queensland I expect was more challenging logistically however they had very open communication and kept me well informed. Excellent product and excellent service.” - Paul C., April  2026

“Stop your search! The NUVIE Outdoor Hybrid Sauna is simply the best!! I was faced with what I thought was an impossible task - get a traditional outdoor sauna for me, yet also have an infrared sauna that my wife & 3 adult daughters wanted … and then I found the NUVIE outdoor hybrid. Best of both worlds! Problem solved & trust me, it is awesome” - Jason R., November 2025

Frequently Asked Questions:

Q: What is the heat-up time for the sauna?

A: Far infrared heat reaches optimal temperature in about 20 minutes. The traditional Harvia heater takes approximately 30–40 minutes.

Q: Can this sauna handle Australian weather conditions?

A: Absolutely. The Outdoor Hybrid is built for the outdoors and comes pre-painted with a low-toxic PU matte topcoat for superior weather protection. This factory-applied finish reduces moisture absorption, prevents warping and cracking, and requires only occasional re-coating every few years, unlike untreated saunas that need re-staining every few months.

It’s a low-maintenance, high-performance sauna designed to handle harsh Australian conditions.

Q: How long does assembly take?

A: With two people and basic tools, it can be assembled in around 4–6 hours thanks to its modular design.

Q: Does it need a special electrical setup?

A: Yes. The heater requires a dedicated hardwired connection installed by a licensed electrician.

Q: Is the unit suitable for both indoor and outdoor use?

A: Yes. The Ember is fully insulated, weather-resistant, and suitable for both indoor and outdoor installations. For best longevity, place the bath on a flat, stable surface and protect the chiller from direct exposure to weather conditions.

Q: Does the Ember require plumbing?

A: No. The Ember is a self-contained system that can be filled manually with a hose and drained using the built-in drainage system. No permanent plumbing is required.

Q: What power supply does the Ember require?

A: The Ember operates using a standard Australian 220–240V outlet with a standard 10-amp plug. No electrician is required for installation.

Q: How much does it cost to run?

A: Operating costs vary depending on usage and temperature settings, but typical running costs range from approximately $0.50 to $1.50 per day.

Q: How long does it take to cool or heat the water?

A: Cooling and heating times depend on ambient temperature and starting water temperature.

Cooling:

  • 10–18°C ambient temperature: approximately 2–4 hours
  • 20–28°C ambient temperature: approximately 4–8 hours

Heating:

  • Typically reaches 36°C–42°C within 2–3 hours.

Q: Can I leave the chiller running continuously?

A: Continuous operation is not required. NUVIE recommends running the system for approximately 2–4 hours per day to maintain water quality and temperature.

Lead Time:

Contact us for availability

Shipping Time:

2–5 business days within Australia following dispatch.

Secure yours today:

Create a versatile home wellness space with the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package. Enjoy the flexibility of infrared and traditional sauna heating alongside precise cold and hot-water temperature control in one thoughtfully designed setup. Select your preferred sauna size and chiller configuration, then click Add to Cart to begin creating a convenient hot-and-cold routine at home.

Shipping

Shipping rates

Shipping costs vary depending on the product and location. For accurate rates, use the “Calculate Shipping” button on each product page. Free shipping is only available for select products. Free shipping is offered on a select number of items only. Where eligible, this will be displayed when you check the Calculate Shipping.

Want to know about our Returns Policy? Read more here.

Order confirmation:

As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@proactiverecovery.com.au

International orders:

Please note that our store is set up for shipping within Australia.

If you are located outside of Australia, please contact our customer service team and we can arrange an international shipping quote for you. If you are happy with our shipping quote we will prepare an order and payment through our secure online payment gateway.

Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

Damages:

For information relating to damages please see our Returns Policy.

Why Buy From Us

At Proactive Recovery, we are dedicated to providing our customers with the best products and shopping experience for all their sports and muscle recovery needs.

Here are just a few reasons why you should choose us for your next purchase:

  • Wide range of quality products: We offer a wide selection of products designed to aid in muscle recovery, reduce injury risk, and promote optimal performance. We only carry products from trusted and reputable brands, so you can be sure that you are getting high-quality products that will last.
  • Great service and advice: We pride ourselves on providing great customer service and expert advice to help you find the products that best meet your recovery needs.
  • 30-day easy returns: If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange.

Thank you for considering us for all your sports and muscle recovery needs. Let us help you take your performance to the next level.

```html
Description

Ember Ice Bath is available now. Fusion Sauna ships in August. Reserve now.

Create a complete hot-and-cold wellness experience at home

Bring together the versatility of hybrid sauna heating and precision-controlled water immersion with the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package. The Fusion Sauna combines far-infrared carbon panels with a powerful Harvia traditional heater, allowing you to select a gentler infrared session or a higher-temperature traditional sauna experience. The Ember provides cooling and heating from 3°C to 42°C, giving you one premium system for cold immersion and relaxing hot soaks.

Crafted with thermally modified spruce, Western Red Cedar and marine-grade stainless steel, this package is designed for durability, comfort and year-round residential use. WiFi-enabled bath controls, Bluetooth sauna connectivity, integrated filtration and thoughtfully positioned heating make it easier to build a convenient wellness routine at home.

How does the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package achieve this?

The Fusion Hybrid Barrel Sauna combines two heating technologies within one outdoor sauna. Its ultra-low EMF and ELF far-infrared carbon panels provide even radiant warmth from around the body, while the 6.8kW Harvia Cilindro traditional heater can produce higher cabin temperatures of up to 90°C. You can use either heating style according to your preferences, the weather and the type of sauna experience you want.

The Ember uses a reverse-cycle chiller to cool or heat the water to your selected temperature. Its insulated stainless-steel bath, ozone sanitation system and particle filtration help maintain the water between sessions, while WiFi and mobile-app controls allow you to monitor and schedule operation remotely.

Together, the two products provide a flexible setup for sauna sessions, cold immersion, heated soaking or alternating between warm and cold temperatures.

Features and Benefits:

  • Hybrid sauna heating for greater flexibility: The Fusion Hybrid Barrel Sauna combines ultra-low EMF and ELF far-infrared carbon panels with a powerful 6.8kW Harvia Cilindro traditional heater, allowing you to choose between gentle infrared warmth and higher-temperature traditional sauna sessions.
  • Cooling and heating in one premium ice bath: The Ember Dual Ice Bath and Hot Tub offers precise temperature control from 3°C to 42°C, giving you the flexibility to enjoy cold immersion or a relaxing heated soak using the same system.
  • Premium materials built for long-term use: The sauna combines thermally modified spruce with FSC-certified Western Red Cedar, while the Ember features a thermally insulated 316 marine-grade stainless-steel tub with a Western Red Cedar exterior for durability, comfort and a refined finish.
  • Comfort-focused design for everyday use: The sauna includes ergonomic curved backrests, surround infrared heating and multiple size options, while the Ember features a 65cm immersion depth and relaxed seating position designed for comfortable solo or shared sessions.
  • Convenient controls and low-maintenance operation: The sauna includes Bluetooth connectivity, ambient LED lighting, speakers and USB charging, while the Ember offers WiFi app control, ozone sanitation, particle filtration, an insulated cover and a no-plumbing setup for easier day-to-day use.

Product Specifications:

NUVIE Fusion Hybrid Barrel Sauna

Electrical

  • Infrared heater temperature range: Up to 60°C
  • Traditional heater temperature range: Up to 90°C
  • Voltage: 230 Volts (Single phase)
  • Max Power: 6,800 Watts (Traditional heater)
  • Infrared heater panels: Ultra low EMF and ELF carbon panels
  • Infrared heater placement: Below head height and 360-degrees
  • Lighting: LED strip lights x3, with multiple colour options
  • Wiring: Requires a dedicated circuit, hardwired connection and minimum 32A, and recommended 40A circuit breaker and RCD for safe and efficient operation. This needs to be installed by a licensed electrician

Materials

  • Door: Clear tempered 8mm class
  • Body: Premium Western Red Cedar (FSC certified)
  • Structure: Thermally Modified Spruce
  • Roof: Bitumen shingle covering

Media

  • Inputs: Bluetooth connectivity & AUX slot
  • Option to switch-off Bluetooth (To further reduce EMFs)
  • Device charging: Built-in USB
  • Speaker: Resonance speakers x2

4-6 Person Dimensions

  • External dimensions: 180cm (L) x 220cm (D) x 190cm (H)
  • Porch with seats: 50cm (D)
  • Bench Seat Dimensions: 157cm (L) x 45cm (D) x2
  • Weight: 580kg

2-4 Person Dimensions

  • External dimensions: 180cm (L) x 180cm (D) x 190cm (H)
  • Porch with seats: 50cm (D)
  • Bench Seat Dimensions: 117cm (L) x 45cm (D) x2
  • Weight: 400kg

4-6 Person without Porch Dimensions

  • External dimensions: 180cm (L) x 180cm (D) x 190cm (H)
  • Bench Seat Dimensions: 162cm (L) x 45cm (D) x2
  • Weight: 400kg

Assembly (Suggested):

  • People required: Two
  • Assembly time: Approximately 8-10 hrs
  • Tools required: Power drill, 2x adjustable wrenches, tape, bar level, U  shape staple gun and pencil

Ember Dual Ice Bath and Hot Tub 

Dimensions

  • Bath Volume: 600 litres (Usable Volume ~400 litres)
  • Bath outer dimensions: 160m (L) x 110cm (W) x 78cm (H)
  • Bath inner dimensions: 161cm (L) x 101cm (W) x 65cm (H)
  • Bath weight: 80kg
  • Chiller box outer: 62cm (L) x 47cm (W) 45cm (H)
  • Chiller weight: 30kg

Electrical

  • Temperature Range: 3°C – 42°C
  • Voltage: 220–240 Volts
  • Power (1-HP): Cooling - 2450W | Heating: 2850W
  • Socket: Standard 10-amp plug (Plug and play, no electrician required)
  • WiFi: Yes, with mobile app integration

Materials

  • Exterior: Sustainably sourced Western Red Cedar
  • Inner Bath: 316 Marine-Grade Stainless Steel (corrosion-resistant and thermally insulated)
  • Hoops & Fasteners: Stainless Steel (for structural durability)
  • Cover: Weather-shield, water resistant and insulated polyester

Inclusions:

Fusion Hybrid Barrel Sauna

  • NUVIE Fusion Hybrid Barrel Sauna Cabin
  • Ultra-low EMF and ELF infrared carbon heating panels
  • 6.8kW Harvia Cilindro traditional heater
  • Approximately 100kg of sauna rocks
  • Western Red Cedar benches
  • Ergonomic curved backrests
  • Waterproof control panel
  • Three waterproof multicoloured LED lighting strips
  • Two resonance speakers
  • Bluetooth and AUX connectivity
  • USB charging port
  • Bitumen shingle roof covering
  • Tarp roof covering
  • Sauna bucket
  • Sauna ladle

Ember Dual Ice Bath and Hot Tub

  • NUVIE Ember Dual Ice Bath Tub
  • Chiller of your choice
  • Hydro-Crystal Ozonator™
  • Precision Particle Filter
  • Two replacement filters
  • WiFi-enabled controller
  • Weather-shield cover
  • Insulated bath cover
  • Integrated drainage system
  • Required connection hoses and fittings

User Manual: NUVIE Ember Dual Ice Bath & Hot Tub User Manual

30-Day Satisfaction Guarantee:

We offer a 30-day satisfaction guarantee under the following conditions:

Return Eligibility: Items must be in the same condition as received, unused, and in their original packaging. Proof of purchase is required.

Return Shipping Costs: The customer is responsible for covering return shipping fees, regardless of location.

Restocking Fee: A 5% restocking fee will apply to cover handling and processing costs.

Card Fees: Refunds will exclude a non-recoverable 1.6% card processing fee.

Weather Damage: Refunds are not provided for indoor saunas damaged by weather. Indoor saunas must be stored inside or undercover and enclosed, away from natural elements.

Customer Reviews:

NUVIE Fusion Hybrid Barrel Sauna

“Excellent product & excellent service. I couldn't be more pleased with the product. Leaving in provincial Queensland I expect was more challenging logistically however they had very open communication and kept me well informed. Excellent product and excellent service.” - Paul C., April  2026

“Stop your search! The NUVIE Outdoor Hybrid Sauna is simply the best!! I was faced with what I thought was an impossible task - get a traditional outdoor sauna for me, yet also have an infrared sauna that my wife & 3 adult daughters wanted … and then I found the NUVIE outdoor hybrid. Best of both worlds! Problem solved & trust me, it is awesome” - Jason R., November 2025

Frequently Asked Questions:

Q: What is the heat-up time for the sauna?

A: Far infrared heat reaches optimal temperature in about 20 minutes. The traditional Harvia heater takes approximately 30–40 minutes.

Q: Can this sauna handle Australian weather conditions?

A: Absolutely. The Outdoor Hybrid is built for the outdoors and comes pre-painted with a low-toxic PU matte topcoat for superior weather protection. This factory-applied finish reduces moisture absorption, prevents warping and cracking, and requires only occasional re-coating every few years, unlike untreated saunas that need re-staining every few months.

It’s a low-maintenance, high-performance sauna designed to handle harsh Australian conditions.

Q: How long does assembly take?

A: With two people and basic tools, it can be assembled in around 4–6 hours thanks to its modular design.

Q: Does it need a special electrical setup?

A: Yes. The heater requires a dedicated hardwired connection installed by a licensed electrician.

Q: Is the unit suitable for both indoor and outdoor use?

A: Yes. The Ember is fully insulated, weather-resistant, and suitable for both indoor and outdoor installations. For best longevity, place the bath on a flat, stable surface and protect the chiller from direct exposure to weather conditions.

Q: Does the Ember require plumbing?

A: No. The Ember is a self-contained system that can be filled manually with a hose and drained using the built-in drainage system. No permanent plumbing is required.

Q: What power supply does the Ember require?

A: The Ember operates using a standard Australian 220–240V outlet with a standard 10-amp plug. No electrician is required for installation.

Q: How much does it cost to run?

A: Operating costs vary depending on usage and temperature settings, but typical running costs range from approximately $0.50 to $1.50 per day.

Q: How long does it take to cool or heat the water?

A: Cooling and heating times depend on ambient temperature and starting water temperature.

Cooling:

  • 10–18°C ambient temperature: approximately 2–4 hours
  • 20–28°C ambient temperature: approximately 4–8 hours

Heating:

  • Typically reaches 36°C–42°C within 2–3 hours.

Q: Can I leave the chiller running continuously?

A: Continuous operation is not required. NUVIE recommends running the system for approximately 2–4 hours per day to maintain water quality and temperature.

Lead Time:

Contact us for availability

Shipping Time:

2–5 business days within Australia following dispatch.

Secure yours today:

Create a versatile home wellness space with the NUVIE Fusion Hybrid Barrel Sauna and Ember Dual Ice Bath and Hot Tub Package. Enjoy the flexibility of infrared and traditional sauna heating alongside precise cold and hot-water temperature control in one thoughtfully designed setup. Select your preferred sauna size and chiller configuration, then click Add to Cart to begin creating a convenient hot-and-cold routine at home.

Shipping

Shipping rates

Shipping costs vary depending on the product and location. For accurate rates, use the “Calculate Shipping” button on each product page. Free shipping is only available for select products. Free shipping is offered on a select number of items only. Where eligible, this will be displayed when you check the Calculate Shipping.

Want to know about our Returns Policy? Read more here.

Order confirmation:

As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@proactiverecovery.com.au

International orders:

Please note that our store is set up for shipping within Australia.

If you are located outside of Australia, please contact our customer service team and we can arrange an international shipping quote for you. If you are happy with our shipping quote we will prepare an order and payment through our secure online payment gateway.

Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

Damages:

For information relating to damages please see our Returns Policy.

Why Buy From Us

At Proactive Recovery, we are dedicated to providing our customers with the best products and shopping experience for all their sports and muscle recovery needs.

Here are just a few reasons why you should choose us for your next purchase:

  • Wide range of quality products: We offer a wide selection of products designed to aid in muscle recovery, reduce injury risk, and promote optimal performance. We only carry products from trusted and reputable brands, so you can be sure that you are getting high-quality products that will last.
  • Great service and advice: We pride ourselves on providing great customer service and expert advice to help you find the products that best meet your recovery needs.
  • 30-day easy returns: If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange.

Thank you for considering us for all your sports and muscle recovery needs. Let us help you take your performance to the next level.

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