Happy Customers

Ordering

Please read carefully: the bottom part of the boot is extremely heavy...
I purchased a pair of boots. The ones I wanted were on backorder, so the sales associate persuaded me to buy a different pair, praising their qualities over the original. When the boots arrived, I discovered one didn't work and the other wasn't what I expected. I contacted the store for a return, and she kindly advised me I had 30 days to try them out and return if i wasnt happy with them.
Unfortunately, afterwards, their customer service was unhelpful and difficult regarding exchanges for the correct items. I will not make this mistake again and will avoid shopping there in the future.

Hi Rose, thank you for your feedback, and I'm sorry this has been a frustrating experience. I want to gently clarify that your full refund has been approved (see email 22 July 2026), and we've offered to cover the return postage so you're not out of pocket — we simply need the boots returned to us and we'll process it straight away. We've tried to reach you by phone and text to arrange this without success, so please do get in touch whenever it suits. The boots were suggested as an in-stock alternative to the Normatecs you originally wanted, and we genuinely want to see this resolved for you.
— Proactive Recovery

ordering

Please be very careful with the salespeople. They will push you to buy the wrong products, promising they will return in 30 days with no problems, but then they won't refund you and will make it so difficult to return. Please don't get caught up in buying from this company; after-service is nonexistent...

Great service

Great service and understanding customers' needs

Thanks so much for your kind review, Paul! We really appreciate your patience and understanding while we worked through the sauna height challenges together. We're glad we were able to find a solution that worked for your space and needs. Providing the right outcome for our customers is always our priority, and we're grateful for the opportunity to assist you throughout the process. We look forward to helping with your recovery area plans in the future, and our team is always here if you need anything along the way!

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