Shipping rates
We offer FREE SHIPPING within Australia for all products.
Want to know about our Returns Policy? Read more here.
Order confirmation:
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@proactiverecovery.com.au.
International orders:
Please note that our store is set up for shipping within Australia.
If you are located outside of Australia, please contact our customer service team and we can arrange an international shipping quote for you. If you are happy with our shipping quote we will prepare an order and payment through our secure online payment gateway.
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
Damages:
For information relating to damages please see our Returns Policy.