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NUVIE 2 Person Element Hybrid Sauna & Ember Ice Bath

by NUVIE
$21,180.00
Ice Bath Chiller

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Proactive Recovery Unique Selling Proposition

    Get in touch: Call us on 1300 662 976

Description

Ember Ice Bath is available now. Element Sauna stock arrives in September.

Premium heat and cold therapy in one complete home wellness setup

The NUVIE Element Hybrid Sauna & Ember Ice Bath package combines two premium recovery experiences in one thoughtfully designed setup. The Element Hybrid Cabin Sauna gives you the flexibility of both far infrared and traditional sauna heating, while the Ember Ice Bath & Hot Tub offers precise temperature control from 3°C to 42°C. Both products feature premium Western Red Cedar construction and are designed to suit year-round use, including outdoor installations.

Whether you prefer a lower-temperature infrared sauna session, the classic heat of a traditional sauna, a cold plunge or a warm soak, this package gives you the flexibility to tailor each session to your routine.

How does the NUVIE Element Hybrid Sauna & Ember Ice Bath achieve this?

The Element Hybrid Sauna combines near-zero EMF far infrared heating with a powerful 6.8kW Harvia Cilindro traditional heater. Each heating mode operates independently, allowing you to choose infrared temperatures up to 60°C or traditional sauna temperatures up to 90°C depending on your preference.

The Ember complements the sauna with a high-performance 1HP reverse-cycle chiller, giving you precise cooling and heating between 3°C and 42°C. Its 65cm immersion depth provides comfortable, upright immersion, while integrated filtration, ozone sanitation and WiFi controls help make everyday operation simple.

Together, the two systems create a versatile Fire & Ice setup that can be adapted for sauna sessions, cold plunges, warm baths or your preferred contrast routine.

Features and Benefits:

  • Dual-Mode Hybrid Sauna Heating: Choose between near-zero EMF far infrared heating and traditional sauna heat from the Harvia Cilindro 6.8kW heater. This gives you greater flexibility to select the sauna experience that best suits your preference, the weather and the type of session you want.
  • 3°C to 42°C Ember Temperature Control: The Ember's reverse-cycle chiller can both cool and heat the water, allowing you to switch between a refreshing 3°C cold plunge and a relaxing warm soak of up to 42°C without needing separate systems.
  • Premium Western Red Cedar Construction: Both the sauna and ice bath feature sustainably sourced Western Red Cedar, selected for its durability, stability and natural suitability for warm, humid and outdoor environments.
  • Smart WiFi-Enabled Control: Control and monitor your Ember through its mobile app, including temperature and filtration settings. The Element Sauna also offers remote mobile app operation, making it easier to prepare your setup before your session.
  • Designed for Outdoor Australian Conditions: The Element Sauna features a sealed aluminium roof, waterproof membrane, protective roof eaves and a factory-finished exterior designed for permanent outdoor installation. The Ember is insulated and weather-resistant for indoor or outdoor setups, with a weather-shield cover included. The chiller itself should remain fully protected from the weather.

Product Specifications:

NUVIE Element Hybrid Cabin Sauna

Dimensions

  • Cabin body: 160cm W × 140cm D × 200cm H
  • Porch depth: 50cm
  • Roof eaves: Extend approximately 15cm around the perimeter
  • Weight: Approximately 400kg

Heating

  • Far infrared temperature: Up to 60°C
  • Traditional sauna temperature: Up to 90°C
  • Traditional heater: Harvia Cilindro 6.8kW
  • Infrared heating output: 2800W
  • Infrared panels: Near-zero EMF far infrared
  • Heater placement: 360-degree placement below head height

Electrical

  • Voltage: 230V
  • Traditional heater: 6800W
  • Infrared heaters: 2800W
  • Requires a dedicated hardwired electrical connection
  • Requires a 32–40A circuit breaker/RCD
  • Electrical connection must be completed by a licensed electrician

Materials

  • Interior: FSC-certified Western Red Cedar
  • Front: Tinted 8mm tempered glass
  • Roof: Aluminium with internal waterproof membrane

Approximate Heat-Up Time

  • Far infrared: Approximately 20 minutes
  • Traditional heater: Approximately 30–40 minutes
  • Actual heat-up time will vary depending on ambient temperature and conditions.

Warranty

Outdoor Saunas - Residential

  • Cabin Structure: 5 Years
  • Infrared Heaters: 3 Years
  • Traditional Heaters: 2 years (Harvia factory warranty)
  • Electrical Components: 2 Years
  • Stereo System: 1 Year
  • Labour (repair or replacement): 1 Year

Outdoor Saunas - Commercial

  • Cabin Structure: 2 Years
  • Infrared Heaters: 2 Years
  • Traditional Heaters: 1 year (Harvia factory warranty)
  • Electrical Components: 2 Years
  • Stereo System: 1 Year
  • Labour (repair or replacement): 6 months

Our warranties comply with Australian Consumer Law and do not limit your statutory rights.

NUVIE Ember Ice Bath & Hot Tub (1HP)

Dimensions

  • Bath Volume: 420 liters (Usable Volume ~270 liters)
  • Bath outer dimensions: 135cm (L) x 65cm (W) x 78cm (H)
  • Bath inner dimensions: 126cm (L) x 56cm (W) x 65cm (H)
  • Bath weight: 80kg
  • Chiller box outer: 62cm (L) x 47cm (W) 45cm (H)
  • Chiller weight: 30kg

Electrical

  • Temperature Range: 3°C – 42°C
  • Voltage: 220–240 Volts
  • Power (1-HP): Cooling - 2450W | Heating: 2850W
  • Socket: Standard 10-amp plug (Plug and play, no electrician required)
  • WiFi: Yes, with mobile app integration

Material

  • Exterior: Sustainably sourced Western Red Cedar
  • Inner Bath: 316 Marine-Grade Stainless Steel (corrosion-resistant and thermally insulated)
  • Hoops & Fasteners: Stainless Steel (for structural durability)
  • Cover: Weather-shield, water resistant and insulated polyester

Warranty

Residential:

  • Chiller: All Internal Components (compressor, pump, ozone generator, filter, condenser): 2 Years
  • Plumbing Components (drains, fittings, valves): 2 Years
  • Labour (repair or replacement): 1 Year

Commercial

  • Tub: 1 Year
  • Chiller: All Internal Components (compressor, pump, ozone generator, filter, condenser): 1 Year
  • Plumbing Components (drains, fittings, valves): 6 months
  • Labour (repair or replacement): 6 months

The warranties comply with Australian Consumer Law and do not limit your statutory rights.

    Inclusions:

    Element Hybrid Cabin Sauna

    • NUVIE Element Hybrid Cabin Sauna Cabin
    • Near-zero EMF far infrared heating panels
    • Harvia Cilindro 6.8kW traditional sauna heater
    • Approximately 100kg of sauna rocks
    • Ergonomic curved backrests
    • Waterproof digital control panel
    • Multi-coloured LED ambient lighting
    • 2 × resonance speakers
    • Bucket
    • Ladle
    • Sand clock
    • Thermo-hygrometer
    • Ember Ice Bath & Hot Tub

    NUVIE Ember Ice Bath

    • 1HP reverse-cycle chiller OR 2HP reverse-cycle chiller
    • Hydro-Crystal Ozonator™
    • Precision Particle Filter
    • 2 × replacement filters
    • Insulated bath cover
    • Weather-shield cover

    Customer Reviews:

    “We are so happy with our NUVIE Element Hybrid outdoor sauna. The sauna works perfectly well, no hiccups — the heat is beautiful and on very cold days, the traditional rock heater in the cabin, along with the infrared heater, gets the temperature up quicker.” - Philippa B., February 2026

    “We’ve had our NUVIE Sauna for 4 months now and it’s become a part of our daily health routine. The hybrid functionality works really well and allows us to tailor our daily sauna experience.” - Daniel M.

    Frequently Asked Questions:

    Q: Can the Element Hybrid Sauna be installed outdoors?

    A: Yes. The Element Hybrid Cabin Sauna is specifically designed for permanent outdoor installation. It features a fully sealed aluminium roof, protective eaves, robust insulation, an internal waterproof membrane and a factory-applied exterior finish designed to withstand normal Australian outdoor conditions.

    To maintain warranty coverage, the exterior timber finish must remain properly sealed and protected. Re-coating is generally recommended every 12–18 months, or sooner in harsh coastal or high-sun environments.

    Q: Can the Ember Ice Bath be used indoors and outdoors?

    A: Yes. The Ember is fully insulated and weather-resistant and can be installed indoors or outdoors. It should be positioned on a flat, stable surface and protected from extreme weather where possible. The chiller must be fully protected from direct weather exposure to support its long-term operation.

    Q: What are the electrical requirements for the sauna?

    A: The Element Hybrid Sauna requires a dedicated hardwired 230V electrical connection and a 32–40A circuit breaker/RCD. Installation must be carried out by a licensed electrician.

    Q: What are the electrical requirements for the Ember Ice Bath?

    A: The Ember operates from a standard Australian 220–240V, 10A power outlet. A dedicated power source is recommended for optimal performance.

    Q: Does the Ember need to be permanently plumbed in?

    A: No. The Ember is a self-contained system. It can be filled manually using a hose and emptied using its built-in drainage system, so permanent plumbing is not required.

    Q: How much does the Ember typically cost to run?

    A: Energy consumption varies depending on your selected temperature, ambient conditions and frequency of use. The manufacturer's typical estimate is approximately $0.50–$1.50 per day.

    Q: Do I need to leave the Ember chiller running continuously?

    A: No. Continuous operation is generally unnecessary. NUVIE recommends operating the system for approximately 2–4 hours per day to help maintain the desired water temperature and water quality, although individual requirements will vary according to conditions and use.

    Q: How long does the Ember take to cool?

    A: Cooling time depends on ambient temperature and starting water temperature. In approximately 10–18°C ambient conditions, allow around 2–4 hours. In warmer 20–28°C conditions, approximately 4–8 hours may be required when starting with cold water and using the insulated lid. Very hot weather, direct sunlight or repeated use may increase cooling time.

    Q: How long does the Ember take to heat?

    A: Reaching approximately 36°C–42°C typically takes around 2–3 hours, depending on ambient temperature and the starting water temperature.

    Q: How quickly does the sauna heat up?

    A: As a general guide, the far infrared system takes approximately 20 minutes, while the traditional heater typically takes around 30–40 minutes. Actual times vary depending on outdoor and ambient temperatures.

    Q: Can I assemble the sauna myself?

    A: Yes. The sauna arrives in a large crate and has a modular design intended to simplify assembly. Allow approximately 4–6 hours for two people with no previous experience assembling this sauna. You should be reasonably comfortable using tools and following assembly instructions. The electrical connection must still be completed by a licensed electrician.

    Q: What maintenance does the outdoor sauna require?

    A:  Keep the sauna clean, use towels over benches and flooring where practical, avoid abrasive cleaners and maintain proper ventilation. Outdoor timber surfaces must remain sealed and protected, with the exterior coating refreshed as required by the local environment, generally every 12–18 months.

    Lead Time: 

    Contact us for availability

    Shipping Time:

    2–5 business days within Australia 

    Secure yours today: 

    Bring premium hot and cold experiences together with the NUVIE Element Hybrid Sauna & Ember Ice Bath Fire & Ice Contrast Package. Click Add to Cart to secure your NUVIE Fire & Ice Contrast Package today.

    Shipping

    Shipping rates

    Shipping costs vary depending on the product and location. For accurate rates, use the “Calculate Shipping” button on each product page. Free shipping is only available for select products. Free shipping is offered on a select number of items only. Where eligible, this will be displayed when you check the Calculate Shipping.

    Want to know about our Returns Policy? Read more here.

    Order confirmation:

    As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

    As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.  

    If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

    Order shipment:

    If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

    We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  

    If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@proactiverecovery.com.au

    International orders:

    Please note that our store is set up for shipping within Australia.

    If you are located outside of Australia, please contact our customer service team and we can arrange an international shipping quote for you. If you are happy with our shipping quote we will prepare an order and payment through our secure online payment gateway.

    Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

    Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

    Damages:

    For information relating to damages please see our Returns Policy.

    Why Buy From Us

    At Proactive Recovery, we are dedicated to providing our customers with the best products and shopping experience for all their sports and muscle recovery needs.

    Here are just a few reasons why you should choose us for your next purchase:

    • Wide range of quality products: We offer a wide selection of products designed to aid in muscle recovery, reduce injury risk, and promote optimal performance. We only carry products from trusted and reputable brands, so you can be sure that you are getting high-quality products that will last.
    • Great service and advice: We pride ourselves on providing great customer service and expert advice to help you find the products that best meet your recovery needs.
    • 30-day easy returns: If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange.

    Thank you for considering us for all your sports and muscle recovery needs. Let us help you take your performance to the next level.

    ```html
    Description

    Ember Ice Bath is available now. Element Sauna stock arrives in September.

    Premium heat and cold therapy in one complete home wellness setup

    The NUVIE Element Hybrid Sauna & Ember Ice Bath package combines two premium recovery experiences in one thoughtfully designed setup. The Element Hybrid Cabin Sauna gives you the flexibility of both far infrared and traditional sauna heating, while the Ember Ice Bath & Hot Tub offers precise temperature control from 3°C to 42°C. Both products feature premium Western Red Cedar construction and are designed to suit year-round use, including outdoor installations.

    Whether you prefer a lower-temperature infrared sauna session, the classic heat of a traditional sauna, a cold plunge or a warm soak, this package gives you the flexibility to tailor each session to your routine.

    How does the NUVIE Element Hybrid Sauna & Ember Ice Bath achieve this?

    The Element Hybrid Sauna combines near-zero EMF far infrared heating with a powerful 6.8kW Harvia Cilindro traditional heater. Each heating mode operates independently, allowing you to choose infrared temperatures up to 60°C or traditional sauna temperatures up to 90°C depending on your preference.

    The Ember complements the sauna with a high-performance 1HP reverse-cycle chiller, giving you precise cooling and heating between 3°C and 42°C. Its 65cm immersion depth provides comfortable, upright immersion, while integrated filtration, ozone sanitation and WiFi controls help make everyday operation simple.

    Together, the two systems create a versatile Fire & Ice setup that can be adapted for sauna sessions, cold plunges, warm baths or your preferred contrast routine.

    Features and Benefits:

    • Dual-Mode Hybrid Sauna Heating: Choose between near-zero EMF far infrared heating and traditional sauna heat from the Harvia Cilindro 6.8kW heater. This gives you greater flexibility to select the sauna experience that best suits your preference, the weather and the type of session you want.
    • 3°C to 42°C Ember Temperature Control: The Ember's reverse-cycle chiller can both cool and heat the water, allowing you to switch between a refreshing 3°C cold plunge and a relaxing warm soak of up to 42°C without needing separate systems.
    • Premium Western Red Cedar Construction: Both the sauna and ice bath feature sustainably sourced Western Red Cedar, selected for its durability, stability and natural suitability for warm, humid and outdoor environments.
    • Smart WiFi-Enabled Control: Control and monitor your Ember through its mobile app, including temperature and filtration settings. The Element Sauna also offers remote mobile app operation, making it easier to prepare your setup before your session.
    • Designed for Outdoor Australian Conditions: The Element Sauna features a sealed aluminium roof, waterproof membrane, protective roof eaves and a factory-finished exterior designed for permanent outdoor installation. The Ember is insulated and weather-resistant for indoor or outdoor setups, with a weather-shield cover included. The chiller itself should remain fully protected from the weather.

    Product Specifications:

    NUVIE Element Hybrid Cabin Sauna

    Dimensions

    • Cabin body: 160cm W × 140cm D × 200cm H
    • Porch depth: 50cm
    • Roof eaves: Extend approximately 15cm around the perimeter
    • Weight: Approximately 400kg

    Heating

    • Far infrared temperature: Up to 60°C
    • Traditional sauna temperature: Up to 90°C
    • Traditional heater: Harvia Cilindro 6.8kW
    • Infrared heating output: 2800W
    • Infrared panels: Near-zero EMF far infrared
    • Heater placement: 360-degree placement below head height

    Electrical

    • Voltage: 230V
    • Traditional heater: 6800W
    • Infrared heaters: 2800W
    • Requires a dedicated hardwired electrical connection
    • Requires a 32–40A circuit breaker/RCD
    • Electrical connection must be completed by a licensed electrician

    Materials

    • Interior: FSC-certified Western Red Cedar
    • Front: Tinted 8mm tempered glass
    • Roof: Aluminium with internal waterproof membrane

    Approximate Heat-Up Time

    • Far infrared: Approximately 20 minutes
    • Traditional heater: Approximately 30–40 minutes
    • Actual heat-up time will vary depending on ambient temperature and conditions.

    Warranty

    Outdoor Saunas - Residential

    • Cabin Structure: 5 Years
    • Infrared Heaters: 3 Years
    • Traditional Heaters: 2 years (Harvia factory warranty)
    • Electrical Components: 2 Years
    • Stereo System: 1 Year
    • Labour (repair or replacement): 1 Year

    Outdoor Saunas - Commercial

    • Cabin Structure: 2 Years
    • Infrared Heaters: 2 Years
    • Traditional Heaters: 1 year (Harvia factory warranty)
    • Electrical Components: 2 Years
    • Stereo System: 1 Year
    • Labour (repair or replacement): 6 months

    Our warranties comply with Australian Consumer Law and do not limit your statutory rights.

    NUVIE Ember Ice Bath & Hot Tub (1HP)

    Dimensions

    • Bath Volume: 420 liters (Usable Volume ~270 liters)
    • Bath outer dimensions: 135cm (L) x 65cm (W) x 78cm (H)
    • Bath inner dimensions: 126cm (L) x 56cm (W) x 65cm (H)
    • Bath weight: 80kg
    • Chiller box outer: 62cm (L) x 47cm (W) 45cm (H)
    • Chiller weight: 30kg

    Electrical

    • Temperature Range: 3°C – 42°C
    • Voltage: 220–240 Volts
    • Power (1-HP): Cooling - 2450W | Heating: 2850W
    • Socket: Standard 10-amp plug (Plug and play, no electrician required)
    • WiFi: Yes, with mobile app integration

    Material

    • Exterior: Sustainably sourced Western Red Cedar
    • Inner Bath: 316 Marine-Grade Stainless Steel (corrosion-resistant and thermally insulated)
    • Hoops & Fasteners: Stainless Steel (for structural durability)
    • Cover: Weather-shield, water resistant and insulated polyester

    Warranty

    Residential:

    • Chiller: All Internal Components (compressor, pump, ozone generator, filter, condenser): 2 Years
    • Plumbing Components (drains, fittings, valves): 2 Years
    • Labour (repair or replacement): 1 Year

    Commercial

    • Tub: 1 Year
    • Chiller: All Internal Components (compressor, pump, ozone generator, filter, condenser): 1 Year
    • Plumbing Components (drains, fittings, valves): 6 months
    • Labour (repair or replacement): 6 months

    The warranties comply with Australian Consumer Law and do not limit your statutory rights.

      Inclusions:

      Element Hybrid Cabin Sauna

      • NUVIE Element Hybrid Cabin Sauna Cabin
      • Near-zero EMF far infrared heating panels
      • Harvia Cilindro 6.8kW traditional sauna heater
      • Approximately 100kg of sauna rocks
      • Ergonomic curved backrests
      • Waterproof digital control panel
      • Multi-coloured LED ambient lighting
      • 2 × resonance speakers
      • Bucket
      • Ladle
      • Sand clock
      • Thermo-hygrometer
      • Ember Ice Bath & Hot Tub

      NUVIE Ember Ice Bath

      • 1HP reverse-cycle chiller OR 2HP reverse-cycle chiller
      • Hydro-Crystal Ozonator™
      • Precision Particle Filter
      • 2 × replacement filters
      • Insulated bath cover
      • Weather-shield cover

      Customer Reviews:

      “We are so happy with our NUVIE Element Hybrid outdoor sauna. The sauna works perfectly well, no hiccups — the heat is beautiful and on very cold days, the traditional rock heater in the cabin, along with the infrared heater, gets the temperature up quicker.” - Philippa B., February 2026

      “We’ve had our NUVIE Sauna for 4 months now and it’s become a part of our daily health routine. The hybrid functionality works really well and allows us to tailor our daily sauna experience.” - Daniel M.

      Frequently Asked Questions:

      Q: Can the Element Hybrid Sauna be installed outdoors?

      A: Yes. The Element Hybrid Cabin Sauna is specifically designed for permanent outdoor installation. It features a fully sealed aluminium roof, protective eaves, robust insulation, an internal waterproof membrane and a factory-applied exterior finish designed to withstand normal Australian outdoor conditions.

      To maintain warranty coverage, the exterior timber finish must remain properly sealed and protected. Re-coating is generally recommended every 12–18 months, or sooner in harsh coastal or high-sun environments.

      Q: Can the Ember Ice Bath be used indoors and outdoors?

      A: Yes. The Ember is fully insulated and weather-resistant and can be installed indoors or outdoors. It should be positioned on a flat, stable surface and protected from extreme weather where possible. The chiller must be fully protected from direct weather exposure to support its long-term operation.

      Q: What are the electrical requirements for the sauna?

      A: The Element Hybrid Sauna requires a dedicated hardwired 230V electrical connection and a 32–40A circuit breaker/RCD. Installation must be carried out by a licensed electrician.

      Q: What are the electrical requirements for the Ember Ice Bath?

      A: The Ember operates from a standard Australian 220–240V, 10A power outlet. A dedicated power source is recommended for optimal performance.

      Q: Does the Ember need to be permanently plumbed in?

      A: No. The Ember is a self-contained system. It can be filled manually using a hose and emptied using its built-in drainage system, so permanent plumbing is not required.

      Q: How much does the Ember typically cost to run?

      A: Energy consumption varies depending on your selected temperature, ambient conditions and frequency of use. The manufacturer's typical estimate is approximately $0.50–$1.50 per day.

      Q: Do I need to leave the Ember chiller running continuously?

      A: No. Continuous operation is generally unnecessary. NUVIE recommends operating the system for approximately 2–4 hours per day to help maintain the desired water temperature and water quality, although individual requirements will vary according to conditions and use.

      Q: How long does the Ember take to cool?

      A: Cooling time depends on ambient temperature and starting water temperature. In approximately 10–18°C ambient conditions, allow around 2–4 hours. In warmer 20–28°C conditions, approximately 4–8 hours may be required when starting with cold water and using the insulated lid. Very hot weather, direct sunlight or repeated use may increase cooling time.

      Q: How long does the Ember take to heat?

      A: Reaching approximately 36°C–42°C typically takes around 2–3 hours, depending on ambient temperature and the starting water temperature.

      Q: How quickly does the sauna heat up?

      A: As a general guide, the far infrared system takes approximately 20 minutes, while the traditional heater typically takes around 30–40 minutes. Actual times vary depending on outdoor and ambient temperatures.

      Q: Can I assemble the sauna myself?

      A: Yes. The sauna arrives in a large crate and has a modular design intended to simplify assembly. Allow approximately 4–6 hours for two people with no previous experience assembling this sauna. You should be reasonably comfortable using tools and following assembly instructions. The electrical connection must still be completed by a licensed electrician.

      Q: What maintenance does the outdoor sauna require?

      A:  Keep the sauna clean, use towels over benches and flooring where practical, avoid abrasive cleaners and maintain proper ventilation. Outdoor timber surfaces must remain sealed and protected, with the exterior coating refreshed as required by the local environment, generally every 12–18 months.

      Lead Time: 

      Contact us for availability

      Shipping Time:

      2–5 business days within Australia 

      Secure yours today: 

      Bring premium hot and cold experiences together with the NUVIE Element Hybrid Sauna & Ember Ice Bath Fire & Ice Contrast Package. Click Add to Cart to secure your NUVIE Fire & Ice Contrast Package today.

      Shipping

      Shipping rates

      Shipping costs vary depending on the product and location. For accurate rates, use the “Calculate Shipping” button on each product page. Free shipping is only available for select products. Free shipping is offered on a select number of items only. Where eligible, this will be displayed when you check the Calculate Shipping.

      Want to know about our Returns Policy? Read more here.

      Order confirmation:

      As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

      As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.  

      If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

      Order shipment:

      If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

      We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  

      If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@proactiverecovery.com.au

      International orders:

      Please note that our store is set up for shipping within Australia.

      If you are located outside of Australia, please contact our customer service team and we can arrange an international shipping quote for you. If you are happy with our shipping quote we will prepare an order and payment through our secure online payment gateway.

      Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

      Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

      Damages:

      For information relating to damages please see our Returns Policy.

      Why Buy From Us

      At Proactive Recovery, we are dedicated to providing our customers with the best products and shopping experience for all their sports and muscle recovery needs.

      Here are just a few reasons why you should choose us for your next purchase:

      • Wide range of quality products: We offer a wide selection of products designed to aid in muscle recovery, reduce injury risk, and promote optimal performance. We only carry products from trusted and reputable brands, so you can be sure that you are getting high-quality products that will last.
      • Great service and advice: We pride ourselves on providing great customer service and expert advice to help you find the products that best meet your recovery needs.
      • 30-day easy returns: If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange.

      Thank you for considering us for all your sports and muscle recovery needs. Let us help you take your performance to the next level.

      ```